Shipping and payment
Worldwide shipping and insurance
✓ WE DELIVER WORLDWIDE
No matter where you are, we will deliver your jewelry reliably and safely.
We ship our products throughout the EU and beyond:
- The entire European Union
- The United Kingdom
- The United States of America
- Canada
- Switzerland
- Norway
- Australia
- Asia – for example, Japan, China, South Korea, Malaysia, Thailand
and others.
Are you interested in delivery to another country? Don’t hesitate to contact us – we’re sure we can work something out.
+420 725 420 400
(Mon-Fri 9:00 a.m. - 5:00 p.m.)
✓ 100% FREE INSURANCE
We automatically insure all shipments at no extra charge.
✓ NO WORRIES FOR YOU
We take care of any complications for you, so you don’t have to worry about loss or damage.
✓ FAST DELIVERY - WE SHIP IMMEDIATELY
We only work with verified carriers with global coverage.
Within the Czech Republic, you will receive goods in stock on the second working day. Within the EU, delivery takes up to 5 working days.
For information on delivery times outside the EU, please contact us.
PAYMENT OPTIONS
Payment gateway Comgate
Payments on our e-shop are processed through the payment gateway Comgate, a.s. More about the gateway: www.comgate.cz/cz/platebni-brana
The payment gateway uses 3D Secure security and encryption;
you enter your payment card details directly in the secure Comgate interface.
Contact for questions about payments (complaints, verification)
Comgate, a.s. Gočárova třída 1754/48b, Hradec KrálovéE-mail: platby-podpora@comgate.czTel.: +420 228 224 267
If you have a question about the payment itself (verification, cancellation, complaint), you can contact Comgate support directly.
For questions about the order (goods, delivery, return), please contact our customer service.
Available payment methods
Online bank transfer
Online money transfer to an account. Detailed description: help.comgate.cz – Bank transfers
Free
Online card payment
Instant payment via the Comgate payment gateway. Detailed description: help.comgate.cz – Card payments
Free
Apple Pay
Instant payment via Apple Pay
Free
Google Pay
Instant payment via Google Pay
Free
Payment services
Money-back guarantee
Do you need to make a complaint about jewelry purchased from our e-shop?
We are sorry to hear that you have encountered a problem, but we will do our utmost to resolve the situation to your satisfaction. It is important to us that you are completely satisfied with our jewelry and services.
If the defect occurred during production, we will cover all repair costs. However, the complaint does not apply to damage caused by normal wear and tear, improper handling, rough use, or negligence.
How returns work:
- Contact us by email with your order number and information that you wish to return the jewelry.
- Ideally, pack the jewelry in its original packaging (to prevent damage during transport).
- Send it back to our address, which we will provide you with immediately.
- We will contact you by email to confirm receipt of the shipment.
- We will immediately begin assessing your claim.
- If your claim is accepted, we will send you a refund within 14 days of receiving the returned shipment.
HONEST HANDICRAFT FROM THE CZECH REPUBLIC
Everything is handmade with attention to every detail.
CERTIFICATE OF AUTHENTICITY FOR ALL PRODUCTS
Your guarantee of the unique origin of Moldavites
WE DELIVER INSURANCE WORLDWIDE
We ship insured parcels worldwide.
14-day MONEY BACK GUARANTEE
No worries – you can return the goods within 14 days.
You will receive your order on time, safely and without risk – exactly as every exceptional piece of jewelry deserves.
SHOP RATING
We have been rated by 5 customers. View all reviews
Krásný prstýnek s certifikátem pravosti, moc hezká práce. Jen bych ocenila možnost dárkového kartičky nebo kartičky s osobním věnováním – musela jsem si to řešit sama.
Velmi milé překvapení! Vltavín v náramku je ještě krásnější než na fotkách. Jediná maličkost – doručení trvalo o den déle, než bylo slíbeno.
Šperk dorazil v pořádku, ale trochu mě zklamalo balení – čekal jsem něco luxusnějšího. Jinak kvalita kamene odpovídá ceně, celkově spokojenost.
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• SHIPPING AND PAYMENT •
